If you’re thinking, “Product-led growth, is there any other kind?” then you’re likely to agree...
The churn rate, aka attrition rate, indicates the average customer loss over a period, whether...
In our Fireside chat, ‘The Art of Customer Journey Mapping’ with CX expert, director, and...
You’ve probably entered a website recently and a live chat window popped up asking you...
Sengerio’s CEO, Michele Zaccaria did a Q&A Case study to help us understand their biggest...
Customer acquisition cost (CAC) is the average amount that a business needs to spend to...
Customer support is the subset of customer service in charge of solving issues that customers...
If you’re in charge of product marketing, you know that it’s not just about your...
In this episode of our Fireside Chat Series, I sat down with Peter Armaly, one...
When a client creates a customer success account, they may have a wealth of questions....