Customer Support

May 25, 2022 2022-05-25 10:18

Experience Proactive, Omnichannel, Customer Support

With every customer, everyday on every channel in one place
Improve Customer Support
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Provide More Proactive and Less Reactive Customer Support

FROGED is a versatile and complete proactive customer support solution designed to reduce tickets and centralize customer communication, all while providing secure end-to-end encryption.

Create Power Users

Put customers in the driver’s seat with support that is based on their usage and personalized based on their needs.

Reduce Tickets

With more automation, omnichannel conversations and tracking, your agents can improve customer outcomes faster.

Improve Product Adoption

Use Product Flows to guide users engage in new product features, A/B test updates or retarget dormant users to prevent churn.
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Product Flows

Personalize the user experience and provide proactive customer support by guiding customers through your site.

In-App Messages

Engage your customers with adaptable in-app messages based on their behavior within the app. Automate support issues and send fast, personalized responses to clients.

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Self-Serve and Live Support Options

Offer 24/7 customer support with a dynamic chat widget. Link the chat to your knowledge base articles to reduce support tickets.

Clients who love us

Keep Conversations in One Place

FROGED has over 2K integrations allowing you to manage all your customer conversations in one place creating an omnichannel that is easy to monitor and personalize

Our integrations

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Whatsapp

Expand your reach and availability to important contacts on any platform.

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Zapier

Connect FROGED to Zapier and automate tasks and workflows in 2K+ applications.

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Segment

COMING SOON... Start using FROGED immediately - no installation or event delays.

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Twilio

Connect phone-based messaging with the exclusive Twilio-Whatsapp API.

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Jira

Eliminate data silos between your customer success & product teams.

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Slack

Receive notifications about contacts & conversations from your FROGED app in Slack

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Google Meet

Start video calls with users from conversations to offer personalized support.

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Facebook Messenger

Easily manage all your Facebook private messages from your FROGED inbox.

Custom integrations

Custom Integrations

Easily manage all your Facebook private messages from your FROGED inbox.

Testimonials

People who love us
I'm always looking for tools to help me manage and understand my users, so this is a perfect tool for me. I'm extremely happy with the support team.

Roberto R.

CEO at Odontalify
The product was easy to use and set up. It's very powerful. It has auto-messages, a knowledge base and most importantly triggers based on the client behavior.

Pavel M.

Head of Growth at Passporter
I would recommend FROGED to all businesses. Detailed data of each user - Ability to engage with users. New features all the time - good & fast customer service.

Jessie A.

CEO at Doggies in Town
We love FROGED for its simplicity and the fact that it is very user friendly. Plus, FROGED has excellent customer service!

José Manuel R.

Project Manager at Wuolah