Get To Know Our Collaborators
“Talent wins games, but teamwork and intelligence win championships”
- Michael Jordan
FROGED's culture is simple - working together allows you to slow down to go faster. This is why we look both inside our organization and outside for expert insights.
Want to become a FROGED collaborator?
Meet our collaborators
We invite you to get to know a few members of our ever expanding FROGED family. From insights into onboarding strategies and customer retention to building self-serve customer support flow, our experts' insights have you covered.
Anika Zubair
Anika is a Customer Success industry thought leader, CSM LDN community co-founder, and podcast host of The Customer Success Channel Podcast & The inSide Scoop. Anika has vast experience at multiple SaaS B2B startups and scale-ups
Perry Monaco
Perry leads the global Customer Success strategy for LinkedIn focusing on SMB and new business. His focus lies with managing retention, customer experience, and account growth through customer success planning
Shep Hyken
Shep Hyken is a speaker and author who works to help companies and organizations build loyal relationships with customers and employees. His articles have been read in publications like the WSJ and USA Today
Ramli John
Ramli John is the Managing Director at ProductLed, where he works with companies such as Mixpanel, Microsoft, Ubisoft, and more to accelerate their growth, amdlevel up their user onboarding experience.
Peter Armaly
Peter Armaly is Vice President of Customer Success at ESG, Advisory Board Member at CSM Practice, and Proof Advisor for Proof Analytics, as well as certified in the Oracle B2B and Luminary Masters.
Kia Puhm
Kia is a self-proclaimed pioneer in the field of Customer Experience, and she frequently shares her useful insights into Customer Experience to help organizations improve customer relationships.
Daniel Peris
Daniel Peris is an entrepreneur and SEO guru. He is Co-Founder and CEO of Gravyton - SEO consultancy for SaaS companies and the CEO and Co-Founder of Pickaso - growth strategies for mobile apps and games.
Elisabeth Courland
Elisabeth Courland is head of Digital Customer Success at Agorapulse, founder of The Open Book of Customer Success and industry site thedigitalcsm.com and she's been working in Customer Success for 6 years.
Nate Brown
Nate is the Senior Director of CX at Arise, and Co-Founder of CX Accelerator, with Customer Service being his primary expertise. Nate is always learning new things and sharing with the CX community.