A successful onboarding process is essential when a new employee starts in a company, as an employee’s success generally depends on how well they are trained. New hires must understand your business as well as you do, to work smoothly across all departments and adhere to your company values. This is achieved through successful employee onboarding.
According to Harvard Business Review, 17% of new hires leave during their first six months, especially the youngest generations, who tend to look quickly for better opportunities if they aren’t satisfied with their jobs. Additionally, companies with successful onboarding employee programs have greater profitability.
The question now is, have you heard of product success platforms? Do you know that the right PSP can give you the tools and support you need to create a better employee onboarding experience?
In this article, we’ll discuss how putting enough effort into employee onboarding has numerous benefits not just for employees but also for human resources departments. Today we’ll cover:
- Can I use a PSP for successful employee onboarding?
- How to use PSPs for Employee Onboarding
- Checklist for a great onboarding experience
Now, let’s dive in!
Can I use a PSP for successful employee onboarding?
As explained in our last blog post, What is a PSP (Product Success Platform), a PSP is a product-led platform that allows SaaS companies to optimize all areas of the user lifecycle. It offers a variety of tools and features to analyze user data, including downloads, customer feedback surveys, behavioral event tracking, engagement, and product flows.
The majority of companies think of PSPs for user onboarding, but did you know the tools and support features in a PSP work just as well for employee onboarding? So exactly how can a PSP be used for employees?
How to use PSPs for Employee Onboarding
Prior to learning about your products, team members, job responsibilities, company policies, or culture, employees should be able to understand and use the software of your SaaS company. To do so, there are three main areas that a company should focus on; onboarding, retention, and support. Let’s explore each one in more detail.
Onboarding
Through FROGED, your company can onboard new employees, educate them about your product, and speed up the onboarding experience. Also, a PSP platform helps you onboard employees, with new features or product flows based on their behavior within your product. It can as well create knowledge base programs that ensure your team is constantly updated.
Retention
Things have changed; your SaaS company needs to keep its employees engaged, offer proactive support, and create a community. That’s why FROGED offers a retention strategy feature that helps you implement the right processes to ensure your employees stay engaged.
Proactive support
When it comes to onboarding new hires, proactive customer support is crucial. New employees want to be in contact with your company, ask questions and receive feedback.
FROGED’s proactive support features are designed to build trust with your employees and facilitate communication, all while providing secure end-to-end encryption.
Also, a knowledge base can be used to keep documents, guides, materials, and onboarding materials for employees. What are you waiting for? Book a call with us today and learn how FROGED can bring your employee onboarding processes to the next level!
Now that you already know all the features of FROGED, we recommend you read our following blog, Do you have the right onboarding strategy?, to see what you’re missing and how you can improve your SaaS company’s onboarding process.
Checklist for a great onboarding experience
As a SaaS company, providing a great onboarding experience is an important component in retaining new hires and assisting them in reaching their full potential. Making a good first impression and providing ongoing support will make your company an ideal place to work.
Fortunately, nowadays, there are tools and resources that can help you optimize employee onboarding experiences, like product success platforms that usually provide these as an all-in-one solution.
In order to help you achieve the best onboarding experience possible, we’ve created the following checklist:
- Customize onboarding for each hire
Each new employee is different, and are hired for specific purposes. Take that into account and plan a customized onboarding experience. As claimed by Forbes, beyond the general organizational orientation, a manager or leader should customize the onboarding plan for each new hire, with required reading and scheduled times for meeting people and shadowing others.
Customized onboarding may be affected by the employees title or role in the company. Adjust the onboarding to suit their specific needs. In order to customize your onboarding experience, book a call with FROGED today and discover all you can do on an all-in-one platform.
- Create surveys to receive personalized feedback
Regardless of how many people you’re onboarding at once, be sure to provide personalized feedback to their questions and concerns. The best way to do this is using online surveys or forms, in which your employees can immediately provide feedback and highlight their biggest doubts or concerns. Not only will this show how much you respect and value their input, but you can then apply this feedback to your strategy.
- Organize team calls using communication channels
Internal communication is crucial if you want to build a connected and integrated team. To do so, merge your onboarding strategy with other apps like Slack or Google Meets to optimize communication. Through integrating with those channels, you can have team calls where employees can voice any doubts and concerns that they can’t explain in a survey. After that, this information will be useful to your onboarding strategy and product flows.
- Use product flows to improve onboarding
Product flows help your SaaS company to build and edit flows based on tracking use of the product and employee behavior conditions. When a new employee starts, you can use your product flows to understand how they interact with the product and which proactive tools are best to implement. Ultimately, product flows help you determine how to make your onboarding and product more intuitive.
- Compile a helpful knowledge base
Providing an onboarding experience for new clients is important, but even more so for your employees, who will represent your company to your clients. Preparing a helpful knowledge base and support materials for your new hires will make them feel respected and educated and will give them the chance to understand your business culture better.
Final thoughts
A successful employee onboarding experience is one of the most important procedures for any company. Taking care of your employees on their first day will give your company the value it deserves and avoid any confusion or issues down the line. After all, happy employees equal a happy business!
Despite the fact that onboarding for employees and for new users differs, they share three main points on which a company should focus: a comprehensive onboarding process, a way to keep employees included by retaining their best interests, and finally, providing proactive support to make sure their concerns are always heard and solved as soon as possible.
Learn more about onboarding by reading our blog posts on Customer Success: The Key To Customer Onboarding and How to use Product Flows in Customer Onboarding.