In today’s digital age, customers have more options than ever before. They can research products,...
Did you know that 93% of customers are likely to come back for more when...
Having optimized E-commerce customer service is absolutely essential today. Here’s why. Nowadays thanks to e-commerce...
Canned responses could completely transform your customer’s support experience, and here’s why. Nowadays, customers expect...
You’ve probably heard it a million times: it’s important to keep the customer happy. And...
Providing great customer service and spending time with your customers is the key to success...
Our shift towards modern technology has completely changed the way we work – and so...
You’ve probably entered a website recently and a live chat window popped up asking you...
Customer support is the subset of customer service in charge of solving issues that customers...
FROGED contributor, Anika Zubair who is Vice President of Customer Success at Karbon, host of...