Our shift towards modern technology has completely changed the way we work – and so...
We sat down with Last Basic’s COO, Steven Janssens to discuss how they have been...
You’ve probably entered a website recently and a live chat window popped up asking you...
Sengerio’s CEO, Michele Zaccaria did a Q&A Case study to help us understand their biggest...
Customer support is the subset of customer service in charge of solving issues that customers...
To win their way to a customer’s heart companies must offer customer support. But what...
1. Online Learning is Here to Stay According to Inside Higher Ed, many schools resumed...
In healthcare, being personal matters. But what happens in eHealth? How do we maintain the...
As the COVID pandemic has shown us, EdTech platforms can be useful for keeping instructors...
What is SaaS support? On the surface, SaaS support has all the markers of traditional...